Direct Energy and Reliance Fined

Canadian Water Heater Competition

The Canadian Competition Bureau has issued a fine of 25 million dollars to both Direct Energy and Reliance Comfort. The charges suggest that the two water heater rental companies have been gouging customers and making it ridiculously difficult to end contracts. Both Direct Energy and Reliance offer rental water heaters throughout Ontario.

Critics suggest that the industry is mainly a big scam as the cost of renting a water heater is nearly high enough to cover the cost of owing one. In addition the penalties to exit a contract are exorbitant and designed to confuse and frustrate a customer into giving up.

Interestingly this isn’t the first time that Direct Energy has been in hot water. In 2002 following a similar investigation the Competition Bureau enforced new rules and conduct guidelines that Enbridge Services (now Direct Energy) was required to follow under a 10 year consent order. The investigation found that Direct Energy re-engaged in the sleazy conduct in February of 2012.

As for Reliance, the company was apparently in a co-operative discussion regarding its hot water tank return policy. They also suggested that the company had initiated the difficult return policy in an attempt to thwart rival water heater companies.

I cant think of a better reason to simply purchase your own water heater, be that a tankless or just your conventional power vent. The rental business can be full of bureaucracy and technicalities. If you must have the peace of mind that comes with a full service, 24 hour emergency replacement then it might be worthwhile to look into maintenance plans. These are usually only 5-10 bucks a month, depending on equipment and gives you a full sense of security, oh ya, also no long term contract.

Interested in moving away form a rental and into owning your water heater?

We have helped many of our customers escape their long term contracts.

We can Help you as well.

(647) 925-1930

Tankless Air Flow And Your Home

Tankless Air Flow

There is a big difference between a tankless water heater and a conventional power vent tank type water heater.  Obviously they heat water fundamentally different, but what I’m eluding to is the makeup air.

A power vent tank type water heater sucks air from inside the house uses it for combustion and them forces it out the house as exhaust.  This fresh air the tank uses for combustion has to come from somewhere and thus it pulls it in though the numerous cracks and holes throughout your home.  The problem is that this air is usually unconditioned, so your furnace or A/C has to turn on to compensate for the influx of either cold or hot air costing you money.negative-home-air-pressure-conventional-tank

A tankless is a closed loop system.  This means that it draws combustion air from outside the home and vents the exhaust gases outside as well.  There are two pipes on a tankless system, one will vent the exhaust gases out and the other will draw fresh air in from outside thus preventing it from being drawn in from the cracks and holes throughout your home.  This balance of intake  and exhaust helps to maintain a balanced air pressure within your home.  This of course saves you money as your furnace and air conditioner don’t need to heat or cool this invasive air caused by a poor water heater design system.

If your interested in finding out more on how a tankless water heater can work to save you money and still provide all the conveniences and more that a conventional tank provides, don’t hesitate to give us a call.

Call Us With Any Questions 647-925-1930