Tank VS Tankless – Misconceptions

Tankless Toronto

There are a lot of misconceptions regarding tank type water heaters and tankless systems.  As a homeowner, if you’re thinking of adding a tankless to your home take what you read on the internet with a grain of salt.  Everyone seems to be some sort of expert on water heaters and can tell you which system is better when in reality you yourself needs to make the decision.  A tankless has been installed tens of thousands of homes throughout the greater Toronto area with positive reviews.

In some situations as tankless is not the right choice, you need to trust your water heater installer to shoot you straight.  The hard part is finding reputable tankless installers that are willing to tell you the whole truth and not just force the sale through.  I can tell you without hesitation that we and all employees put the homeowners interest first.  Operating on this simple principle ensures that the homeowner remains a customer and we remain in business. Simple as that.

Now back to the tankless misconceptions published throughout the internet.  A recent article regarding the pros and cons was published on thesop.org by a writing that appears to have just taken some common thoughts regarding the system and published them as if completely true.

Below is our response to the author regarding his article.

Hello John,

I read your article on thesop.org and wanted to correct you on a few things regarding tank vs tankless water heaters.

You said – Tankless water heaters are about 10 to 20% more energy efficient than traditional tank water heaters.

Tankless range from 82% to 98% efficiency, an expensive conventional tank brand new is lucky to be 60% so 20-30 percent is more accurate.

You said – Tankless water heaters work best when only one water tap is using hot water.

That’s not accurate at all, a tankless can easily run 3 showers and a dishwasher simultaneously (or some similar combination).

You said – If water taps are far apart from each other, it is recommended to buy another tankless water heater.

How does that even make sense? A tankless is designed to produce enough hot water for your whole home and is usually installed very close to where the old tank was installed, thus the hot water has the exact same distance to travel.

You said – Water does not instantly heat up when using a tankless water heater, but does with a tank heater.

This is backwards, it does heat up instantly, tankless are sometimes referred to as insta-hot water heaters.

You said – Tankless water heaters require yearly maintenance in order to remain efficient.

This is correct but not a bad thing as you stated… any and all water heaters see a 2% reduction in efficiency every year due to scale and lime build up.  A tankless is designed to have the scale removed or flushed out of the system so that it maintains its very high efficiency rating.  A conventional tank has no flush or maintenance thus the scale builds up year after year.   Think of the efficiency these two water heating systems are operating at 10 years down the road.

You’re a university student,  I know you can do better than this.   Let me know if you’re interested in re-writing, correcting, or doing another article on the subject. I would be more than happy to answer any questions or provide any help needed to accurately portray the pros and cons of tankless systems.

Read the original article here

Direct Energy and Reliance Fined

Canadian Water Heater Competition

The Canadian Competition Bureau has issued a fine of 25 million dollars to both Direct Energy and Reliance Comfort. The charges suggest that the two water heater rental companies have been gouging customers and making it ridiculously difficult to end contracts. Both Direct Energy and Reliance offer rental water heaters throughout Ontario.

Critics suggest that the industry is mainly a big scam as the cost of renting a water heater is nearly high enough to cover the cost of owing one. In addition the penalties to exit a contract are exorbitant and designed to confuse and frustrate a customer into giving up.

Interestingly this isn’t the first time that Direct Energy has been in hot water. In 2002 following a similar investigation the Competition Bureau enforced new rules and conduct guidelines that Enbridge Services (now Direct Energy) was required to follow under a 10 year consent order. The investigation found that Direct Energy re-engaged in the sleazy conduct in February of 2012.

As for Reliance, the company was apparently in a co-operative discussion regarding its hot water tank return policy. They also suggested that the company had initiated the difficult return policy in an attempt to thwart rival water heater companies.

I cant think of a better reason to simply purchase your own water heater, be that a tankless or just your conventional power vent. The rental business can be full of bureaucracy and technicalities. If you must have the peace of mind that comes with a full service, 24 hour emergency replacement then it might be worthwhile to look into maintenance plans. These are usually only 5-10 bucks a month, depending on equipment and gives you a full sense of security, oh ya, also no long term contract.

Interested in moving away form a rental and into owning your water heater?

We have helped many of our customers escape their long term contracts.

We can Help you as well.

(647) 925-1930